Profile
Swedish Motors is seeking an Office Manager to join our team. The position is responsible for providing exceptional customer service to our customers via phone, email, and face-to-face interaction. This role is the face of the business and has primary customer interaction responsibilities.
Key Job Responsibilities
- Constantly projecting a positive and professional attitude with customers and all team members
- Taking inbound calls and capturing relevant information
- Directing customers to appropriate team members
- Performing service appointment scheduling for customer drop off and pick up
- Performing customer follow up
- De-escalation of conflict
- Basic filing and use of office equipment
- Prepare clear and accurate service repair estimates for customers
- This individual displays initiative, can work without constant supervision, is able to work well in a team environment, is highly organized, and maintains a clean and safe work area.
Job Requirements
- Personable, friendly demeanor with exceptional customer service skills and work ethic
- Exemplary organizational, multi-tasking, and work prioritization skills
- Highly proficient in general office management including A/P, A/R, Payroll, Inventory, and Reconciliation
- Strong verbal and written communication skills
- Professional personal presentation
- High attention to detail in all tasks
- Able to work in a fast-paced environment
- Punctuality
- Computer literate (PC)
- Valid Driver’s License
Prefered Qualifications
- 2-3 years of work experience in a professional office environment and / or in roles providing exceptional customer service for large purchases
- Experience working in a small business environment
- Experience using customer scheduling software
- Proficiency in Quickbooks
- Proficiency in Microsoft Office Suite Products (Word, Excel, Outlook)
- Supervisory experience of office staff
- References from previous employers
Education Requirements
- At least a high school diploma or equivalent.
Benefits
- 401K participation (upon one year of employment)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
Additional Details
- Pay: $65,000 - $70,000 per year
- 8 hour shift
- Monday - Friday
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.
Please apply on Indeed HERE
- Principals only. Recruiters, please don’t contact this job poster.
- Do NOT contact us with unsolicited services or offers
