Swedish Motors is seeking an Office Manager to join our team. The position is responsible for providing exceptional customer service to our customers via phone, email, and face-to-face interaction. This role is the face of the business and has primary customer interaction responsibilities.
Key Job Responsibilities
Constantly projecting a positive and professional attitude with customers and all team members
Taking inbound calls and capturing relevant information
Directing customers to appropriate team members
Performing service appointment scheduling for customer drop off and pick up
Performing customer follow up
De-escalation of conflict
Basic filing and use of office equipment
Prepare clear and accurate service repair estimates for customers
This individual displays initiative, can work without constant supervision, is able to work well in a team environment, is highly organized, and maintains a clean and safe work area.
Personable, friendly demeanor with exceptional customer service skills and work ethic
Exemplary organizational, multi-tasking, and work prioritization skills
Highly proficient in general office management including A/P, A/R, Payroll, Inventory, and Reconciliation
Strong verbal and written communication skills
Professional personal presentation
High attention to detail in all tasks
Able to work in a fast-paced environment
Computer literate (PC)
Valid Driver’s License
2-3 years of work experience in a professional office environment and / or in roles providing exceptional customer service for large purchases
Experience working in a small business environment
Experience using customer scheduling software
Proficiency in Quickbooks
Proficiency in Microsoft Office Suite Products (Word, Excel, Outlook)
Supervisory experience of office staff
References from previous employers
At least a high school diploma or equivalent.
401K participation (upon one year of employment)
Paid time off
Professional development assistance
Pay: $65,000 - $70,000 per year
8 hour shift
Monday - Friday
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.
Please apply on Indeed HERE
Principals only. Recruiters, please don’t contact this job poster.
Do NOT contact us with unsolicited services or offers